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Returns & Refunds

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Returns & Refunds

Return & Refund Policy

The first thing that comes to our mind when someone says an online store is - safety. Just like the best delivery service, we also try to make
Return & refund a pleasant experience.

We offer our customers 2 days time period from the date of purchase to make their return request. Return request can be made by from orservices or
by sendinga mail to connect@grofiesta.com or just send a message in our chat box and we will raise a return request on behalf of you. Our team
will evaluate the condition of the product i.e if the product is in the same condition as it is delivered or not as it should be unused, and will
update the refund status to the customers. 

Once the product is approved for a refund the amount will be sent to the GroFiesta wallet of the respective customer within 4 to 5 business days.
The entire amount will be refunded to your GroFiesta wallet subject to deductions for legal documents or services provided. Purchases made with
offers and discounts applied cannot be refunded. Replaments fees will cost rs. 50 and the remaining amount will be added to the customer’s
grofiesta wallet Within 4 to 5c business days. Make sure you have the original receipt or proof of purchase to be eligible for the return policy.

Cancellation Policy: We do have a cancellation policy where your cancellation request will be accepted if done within 15 minutes of your order
placement. A sum of rs.50 will be charged per order and the balance money will be directed to your gro fiesta wallet within the 4 to 5 business
days It is not possible to cancel the order once it's dispatched. There are few categories of products where cancellation policy will
not be applicable due to the nature of the product.

Products like dairy,breads and buns, and any other products from our fiesta categories. Please make sure you don't cancel the products and
services which is obtained on special discount, and other offers which are provided during the occasions like new year, pongal,rakhi,
or any other special day or holiday etc.